Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has announced a significant expansion of its long-standing partnership with Aviva, the UK’s leading insurance, wealth, and retirement provider. As part of this strengthened collaboration, TCS’ FCA-regulated subsidiary Diligenta UK will manage an additional 1.1 million life insurance policies, taking the total number of Aviva policies administered by TCS to over 6.5 million.
This expansion reinforces TCS’ role as a trusted digital transformation partner in the UK life and pensions sector, with a clear focus on enhancing customer experience through large-scale digitisation and operational efficiency.
Driving Customer-Centric Digital Transformation
By entrusting TCS with an expanded portfolio of life insurance business, Aviva aims to deliver consistent, modernised services and improved customer outcomes across its policy base. The initiative supports Aviva’s enterprise-wide digitisation strategy, aligned with the UK’s New Consumer Duty Principles, ensuring transparency, accessibility, and positive outcomes for customers.
Key transformation initiatives include:
- Enhanced self-service capabilities for policyholders
- Digitally enabled service delivery centres
- A simplified and scalable technology landscape
These changes are designed to improve responsiveness, streamline policy administration, and deliver a seamless experience across customer touchpoints.
Powered by TCS BaNCS Platform
At the core of this transformation is TCS BaNCS™, a comprehensive digital platform for life insurance and pension administration. The platform enables high levels of automation, straight-through processing, and first-point resolution, helping insurers deliver faster and more reliable services.
TCS BaNCS supports:
- Conversational digital interfaces to guide users
- Agile product configuration with rapid time-to-market
- Open APIs for ecosystem integration across channels
- Advanced risk control and compliance capabilities
Diligenta has already successfully migrated several million policies to this digital platform and remains committed to delivering highly automated, customer-focused services for Aviva’s expanding portfolio.
Leadership Perspective
R Vivekanand, President, BFSI Products & Platforms, TCS, said the expansion reflects years of trust and collaboration between the two organisations. He highlighted TCS’ continued investment in its BaNCS platform to stay ahead of technological change while setting new benchmarks for end-to-end customer experience in the UK life and pensions industry.
Strengthening TCS’ UK Presence
The partnership also underscores TCS’ deep roots in the UK market. With a 50-year presence, TCS works with more than 200 leading UK brands and has committed to creating 5,000 new jobs across the country over the next three years. The company continues to be recognised for customer satisfaction and leadership in software and IT services.
A Long-Term Vision for the Life and Pensions Industry
Through Diligenta and its digital platforms, TCS is helping modernise one of the UK’s most complex financial services sectors. The expanded partnership with Aviva demonstrates how technology-led transformation can deliver tangible value for insurers, advisers, and millions of policyholders alike.
Disclaimer
This article is based on information available in the official press release published by Tata Consultancy Services and Aviva. It is intended for informational and educational purposes only and does not constitute financial, investment, or professional advice. Readers are advised to refer to the official sources for complete and accurate details.
