Genpact Recognized as an Industry Leader by ISG in 2025
Genpact (NYSE: G), an agentic and advanced technology solutions company, has been named a Leader in the global 2025 ISG Provider Lens™ report for Insurance Services Strategic Capabilities, covering Insurance Global Capability Centers (GCCs) and Generative & Agentic AI services.
The recognition highlights Genpact’s deep insurance domain expertise, strong governance frameworks, and ability to deploy generative AI and agentic AI with measurable business outcomes. The announcement was made on December 11, 2025, in New York, as part of ISG’s annual assessment of global service providers.
Why ISG Recognized Genpact as a Leader
According to ISG, Genpact stands out for its ability to help insurance enterprises modernize operations, improve decision-making, and enhance customer engagement through advanced AI-driven solutions.
Ashish Jhajharia, Lead Analyst – Insurance at ISG, stated:
“Genpact helps insurance enterprises reimagine their business through automated processes, improved decision-making, and strong customer engagements. Its service-as-agentic solutions complement insurer teams by learning, adapting, and supporting decisions through real-world feedback.”
Key Capabilities That Differentiate Genpact
ISG highlighted several Genpact offerings that contributed to its Leader positioning:
- Genpact Insurance Policy Suite: An agentic AI solution that automates complex pre-bind underwriting, reducing cycle times and improving accuracy.
- AI Agent Advisory Services: Helps insurers identify, design, and scale agentic AI use cases across enterprise functions and GCCs.
- Genpact AI Gigafactory: A scalable, factory-style model combining advanced AI technologies, production-ready architectures, and insurance expertise to accelerate time-to-value.
- Responsible AI Frameworks: Comprehensive governance models focused on bias mitigation, privacy protection, and auditability for enterprise-scale AI deployment.
- GCC Capability Center-as-a-Service (CaaS): Strengthens insurance GCCs through governance, AI-enabled processes, and targeted talent development.
Leadership Perspective on the Recognition
Yasir Andrabi, Agentic AI Insurance Leader at Genpact, commented:
“This recognition reinforces Genpact’s leadership in bringing generative AI and agentic AI to the insurance industry with speed, safety, and scale. Our AI Gigafactory and deep domain expertise are helping insurers transform underwriting, claims, and policy administration with measurable impact.”
About Genpact
Genpact is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable business outcomes. With decades of client trust and a strong partner ecosystem, Genpact helps leading enterprises transform how they operate through innovation and AI-led solutions.
Learn more at www.genpact.com.
About ISG Provider Lens™
The ISG Provider Lens™ Insurance Services – Strategic Capabilities 2025 evaluates service providers supporting insurance Global Capability Centers (GCCs) and GenAI & Agentic AI services. The research explores the rapidly evolving ecosystem addressing the complex needs of global insurance enterprises.
Disclaimer: This article is based on publicly available information released by Genpact and ISG. It is intended for informational purposes only and does not constitute financial or investment advice. Read the official announcement here:
Offical Link
