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🏢 Company: Genpact
Job Role: Process Associate – L1 Support
Job ID: ITO096222
Location: Hyderabad, India
Job Type: Full-Time
Category: Consulting / IT Support
Education: Bachelor’s Degree (Graduation)
Experience: Fresher / Entry Level
Shift: 24×7 Rotational Shifts
📌 Job Description
Genpact is inviting applications for the role of Process Associate – L1 Support. This is a great opportunity for graduates who want to start their career in IT support and enterprise technology operations. You will work in a fast-paced, AI-driven environment supporting global clients and systems.
🛠️ Key Responsibilities
- Provide Level 1 technical support
- Strong communication and customer interaction skills
- Willingness to work in 24×7 shifts
- Basic understanding of Oracle Database Architecture
- Basic Linux Administration knowledge
- Familiarity with programming languages like Python, Java, SQL
🎓 Qualifications
Minimum Qualifications
- Bachelor’s Degree (Computer Science / Information Systems preferred)
Preferred Skills
- Excellent verbal and written communication skills
- Customer-facing experience is a plus
- Strong analytical and problem-solving abilities
- Positive attitude and willingness to learn
🌟 Why Join Genpact?
- Lead AI-first digital transformation
- Work with global enterprises and cutting-edge technologies
- Continuous learning, certifications & mentorship
- Inclusive, ethical, and innovation-driven culture
- Career growth with a globally recognized brand
📍 Job Details
- Primary Location: Hyderabad, India
- Posting Date: Jan 20, 2026
- Last Date to Apply: Feb 19, 2026
⚠️ Disclaimer
This job post is shared for informational purposes only. Genpact does not charge any fees at any stage of the recruitment process. Candidates are advised to apply only through the official Genpact career portal. We do not guarantee recruitment or selection.
