📍 Location: Pune, India
🧑💻 Role: Presales / Solution Architect – AWS Amazon Connect
🕒 Experience: Experienced Professionals
💼 Contract Type: Permanent
📢 Ref. Code: 153186-en_GB
🔗 Apply Now: Capgemini Careers Portal
🌐 About Capgemini
Capgemini is a global leader in consulting, technology, and digital transformation. With 340,000+ team members across 50+ countries, the company has been driving innovation for more than 55 years. Capgemini helps businesses accelerate their digital and sustainable transformation, delivering end-to-end solutions in cloud, AI, generative AI, and data engineering, while fostering an inclusive, diverse, and future-focused workplace.
🏷️ Job Title: Presales Solution Architect – AWS Amazon Connect
Capgemini is seeking a Presales Solution Architect for its Business Services Global Business Line in Pune. In this role, you will design and propose Contact Center solutions using AWS Amazon Connect, integrating advanced technologies to address client-specific business goals.
🔑 Key Responsibilities
✔️ Collaborate with solutions teams to assess client needs and design tailored Contact Center solutions using Amazon Connect.
✔️ Lead end-to-end solutioning from client assessment to proposing deployment models (cloud or hybrid).
✔️ Build and implement CCaaS (Contact Center as a Service) solutions aligned with client outcomes.
✔️ Conduct technology assessments and define technical specifications.
✔️ Integrate Amazon Connect with AWS services (Lambda, DynamoDB, S3, Kinesis, etc.).
✔️ Design and optimize call flows, IVR systems, and advanced features.
✔️ Create and present Proof of Concepts (POCs) to stakeholders.
✔️ Stay up to date with Contact Center and AWS market trends.
✔️ Act as a subject matter expert for Amazon Connect and cloud-based contact solutions.
🛠️ Required Skills & Experience
- Proven Amazon Connect implementation and solutioning experience.
- Strong knowledge of the AWS ecosystem and integrations.
- Proficiency in Python, Node.js, or Java.
- Experience in multi-client BPO environments and enterprise-grade Contact Center platforms.
- Familiarity with Genesys, Cisco, Avaya, and other Contact Center technologies.
- Deep understanding of Amazon Connect pricing models and cost optimization.
- Excellent communication and stakeholder management skills.
- Ability to thrive in fast-paced, client-facing presales environments.
🎁 What You’ll Love About Working Here
✨ Career growth through internal mobility across Capgemini Group.
✨ Wellness benefits – telemedicine, health checks, insurance top-ups, elder care, flexible work options.
✨ Access to 250,000+ courses & certifications via Capgemini’s learning platform.
✨ A diverse and inclusive culture where you are valued for your true self.
✨ Fun and engagement – weekly live performances by the in-house band The Rubber Band, internal sports events, yoga, and marathons.
✨ Opportunities to work on cutting-edge projects in AI, cloud, and engineering while contributing to social and environmental impact.
📌 Job Details
- Location: Pune, India
- Experience Level: Experienced Professionals
- Contract Type: Permanent
- Business Unit: Business Services
- Professional Community: SaaS Solutions
- Posted On: 26 Aug 2025
⚠️ Disclaimer
This job listing is published for informational purposes only. Please apply directly through the official Capgemini Careers portal. No third-party affiliation or endorsement is implied.
