Tata Consultancy Services (TCS) has strengthened its long-standing partnership with Aviva UK, expanding its end-to-end life insurance and pension policy administration services. TCS’ FCA-regulated subsidiary, Diligenta UK, will now manage over 6.5 million Aviva policies, including an additional 1.1 million policies, delivering enhanced customer experiences through digital transformation.
Partnership Highlights
- TCS will manage 6.5+ million Aviva policies, including new Life Insurance portfolios
- Enhanced customer-centric digital services using TCS BaNCSTM platform
- Self-service capabilities and digitally powered service centers for better customer experience
- Focus on New Consumer Duty Principles for positive outcomes
- Agile product launches enabled by TCS BaNCSTM product configurator
- Faster resolutions, improved access to information, and seamless policy management
Statement from TCS Leadership
R Vivekanand, President of BFSI Products & Platforms, TCS, said:
“Our enduring partnership with Aviva, built on trust over many years, has continually enhanced customer experiences. Aviva’s decision to entrust us with additional portfolios demonstrates the depth of our collaboration. We continue investing in TCS BaNCSTM to stay ahead in the evolving tech landscape and raise benchmarks for Life and Pensions services in the UK.”
About TCS BaNCSTM Platform
TCS BaNCSTM for Life Insurance and Pensions provides:
- Conversational interfaces for guiding users
- Domain APIs for interoperability across channels
- First-point resolution (FPR) and straight-through processing (STP)
- Advanced digital portals with enhanced self-service and contextualized communications
- Simplified technology landscape for faster product launches and risk control
About Aviva
- Leading UK insurer operating in the UK, Ireland, and Canada
- Serves 25.2 million customers, helping them plan for the future
- Assets under management: £419 billion (June 2025)
- Solvency II shareholder capital surplus: £7.0 billion (Sept 2025)
- Listed on London Stock Exchange, member of FTSE 100
- More details: Aviva About Us
About Tata Consultancy Services (TCS)
- Global leader in IT services, consulting, and digital transformation
- Founded in 1968, part of the Tata Group
- Over 590,000 employees across 55 countries
- Recognized as a top employer on six continents
- Consolidated revenues: US $30 billion (FY 2025)
- Sponsor of 14 international marathons, promoting health, sustainability, and community empowerment
- More details: TCS Website
Disclaimer
This article is for informational purposes only. All information has been sourced from publicly available press releases and official company websites. The content does not constitute investment, financial, or professional advice. Readers should verify details from the official sources before making any decisions.
