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Job Overview
Job Title: Solution Support Engineer – SmartRecruiters
Company: SAP
Work Area: Customer Service and Support
Employment Type: Regular Full Time
Experience Required: 1–4 Years
Location: Bangalore, Karnataka, India (562149)
Job Summary
SAP is hiring a Solution Support Engineer – SmartRecruiters to join its Cloud Product Support Team. This role focuses on troubleshooting product issues, supporting customers globally, and collaborating with Engineering and Cloud Operations teams to deliver high-quality technical support aligned with SLAs.
Key Responsibilities
- Troubleshoot and drive resolution of customer-reported product issues
- Assess business impact and provide timely, accurate customer communication
- Analyze application configurations, system logs, and environment data
- Work with global teams to resolve issues within defined SLAs
- Maintain ownership of issues until full resolution
- Provide solutions for known and documented issues
- Report bugs and errors to Development teams
- Support customers with procedural and functional queries
- Contribute to SAP Technical Knowledge Base and documentation
- Share best practices and knowledge within the support team
- Participate in weekend and global roster-based support coverage
- Continuously upskill on new product releases and features
Required Qualifications
- Engineering Degree / M.Tech / Master’s in Science (Physics or Mathematics)
- Knowledge of ITIL incident management processes
- 1–4 years of experience in customer-facing support or implementation roles
- Minimum 1–3 years of IT industry experience
- Experience supporting or implementing SuccessFactors or SmartRecruiters HRIS
- Working knowledge of:
- XML, Java, J2EE, HTML
- RDBMS concepts and SQL
- Web SSO (SAML 2.0)
- Browser developer tools (Fiddler, Chrome, Firefox)
- Understanding of networking concepts, OS, and browser-based technologies
Preferred Skills
- Experience with SmartRecruiters platform
- Exposure to CRM and Service Management ticketing systems
- Experience in Implementation, Consulting, Support, or Key-User roles
- Strong analytical, problem-solving, and documentation skills
- Excellent English communication (written and spoken)
- Ability to work with urgency and manage high-impact issues
- Strong customer-centric mindset and attention to detail
- Comfortable working with global and cross-functional teams
Where You’ll Work
You’ll be part of the SAP Cloud Product Support Team, delivering high-end support for SAP’s cloud solutions, including:
- SuccessFactors BizX Suite
- SuccessFactors SmartRecruiters
- Recruiting Management & Recruiting Marketing
- Integration with SAP Employee Central, Learning & Analytics
- And more SAP Cloud solutions
With teams across 8 global locations, SAP Support follows a trust-based working model focused on delivering exceptional customer experience.
Why Join SAP
- Work with world-class enterprise cloud products
- Global exposure and international collaboration
- Strong learning and career growth opportunities
- Inclusive, trust-based, and innovation-driven culture
Equal Employment Opportunity
SAP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Disclaimer
This job post is shared for informational purposes only. All job details, eligibility criteria, and hiring decisions are governed solely by SAP. Candidates are advised to verify complete and updated information on the official SAP Careers website before applying.
