📍 Location: Bangalore, Infosys Limited
🧾 Job ID: INFSYS-EXTERNAL-233846
💼 Experience: 5 – 9 Years
🎓 Education: ME, MSc, MTech, BE, BSc, BTech
🛠️ Role: Oracle B2C Service Cloud Specialist
🔗 Apply Now: https://career.infosys.com/jobdesc?jobReferenceCode=INFSYS-EXTERNAL-233846&sourceId=1
🌟 About the Role
Infosys is hiring an experienced Oracle B2C Service Cloud Specialist to design, implement, and lead high-impact customer experience transformation projects. If you are passionate about Oracle B2C Cloud (RightNow CX), have deep technical expertise, and love building scalable digital solutions — this role is for you.
🧩 Key Responsibilities
A Day in the Life at Infosys
- Diagnose customer issues, identify pain points, and build innovative solutions.
- Own parts of the proposal document and contribute to solution design.
- Configure products, lead configuration pilots, and resolve solution design queries.
- Conduct demos, POCs, effort estimation aligned with budget guidelines.
- Lead small projects and contribute to organizational initiatives.
Advanced Responsibilities
- Lead architectural design and blueprinting of Oracle B2C Service Cloud solutions.
- Convert business requirements into technical specifications and solution frameworks.
- Implement self-service portals, agent desktops, knowledge management & integrations.
- Guide clients on features like Job Scheduler, Element Manager, Data Sync & more.
- Stay updated on Oracle B2C roadmap and adopt new capabilities.
💡 Technical & Professional Requirements
- 5–15 years experience in Oracle B2C Service Cloud (RightNow CX).
- Strong knowledge of B2C Service Cloud architecture, data models & customizations.
- Hands-on with Custom Scripts, BUI Extensions, Add-Ins, Business Rules, Workspaces.
- Expertise integrating with REST APIs.
- Strong programming skills: PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL, ConnectPHP.
- Experience with Oracle Integration Cloud (OIC).
- Strong SQL & database understanding.
- Excellent analytical, problem-solving & debugging skills.
- Oracle B2C certifications preferred.
🎯 Preferred Skills
- Oracle Cloud → Engagement Cloud (Sales Cloud) → RightNow CX
- Strong understanding of customer experience workflows
- Integration and automation experience
Disclaimer
This job post is created based on publicly available information from the employer’s career portal. Always verify job details directly on the official Infosys website before applying. We do not guarantee hiring outcomes.
