Job Title: Technology Support Engineer
Role: Infra Managed Service Senior Analyst
Type: Full Time
Experience: 2–5 Years
Job No: ATCI-5220291-S1914480
Location: Bengaluru
Required Skill: Citrix Virtual Apps and Desktop Administration
Job Description
Project Role: Technology Support Engineer
Resolve incidents and technical problems across business system components, ensuring operational stability. Implement RFCs, update KB articles, and coordinate with vendors for issue analysis.
Must-Have Skills: Citrix Virtual Apps and Desktop Administration
Minimum Experience: 3 Years
Education: 15 years full-time education
Summary
In this role, you will troubleshoot and resolve system issues, implement changes, and maintain operational continuity. You will work closely with service management teams, vendors, and cross-functional groups to enhance support processes. Documentation and continuous learning will be a key part of your contribution to maintaining a secure and efficient infrastructure.
Roles & Responsibilities
- Work independently and grow into an SME
- Contribute actively in team discussions
- Provide solutions to technical challenges
- Develop and improve operational procedures
- Maintain documentation and knowledge articles
- Stay updated with new technologies and best practices
Professional & Technical Skills
- Strong expertise in Citrix Virtual Apps & Desktop Administration
- Hands-on experience with virtualization technologies
- Ability to troubleshoot technical issues efficiently
- Knowledge of network protocols & security practices
- Strong documentation and communication skills
Additional Information
- Minimum 3 years of experience required
- Location: Bengaluru
- Education: 15 years full-time education
Equal Employment Opportunity Statement
Accenture maintains an equal opportunity environment without discrimination based on gender, religion, disability, or any protected status.
About Accenture
Accenture is a global leader with 775,000+ professionals delivering innovation and transformation. The company fosters diversity, continuous learning, and employee well-being, earning recognition as one of the World’s Best Workplaces™.
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