📍 Location: Pune, India
🏢 Company: Wipro Limited
🆔 Requisition ID: 26149
👤 Job Title: Lead Administrator
🕒 Experience Level: Mid to Senior-Level
📅 Employment Type: Full-Time
🌐 Apply Now
🔗 Official Website: www.wipro.com
🏢 About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global technology consulting and services leader with a legacy of delivering digital transformation solutions to clients in over 65 countries. With 230,000+ professionals, Wipro focuses on innovation, sustainability, and inclusive growth.
🧑💻 Role Overview: Lead Administrator
As a Lead Administrator, you will be the key technical expert responsible for architecture planning, platform/database/middleware management, and day-to-day tower operations. You will also lead teams, manage resources, and ensure operational excellence in line with client expectations.
🎯 Key Responsibilities
🔧 Technical Operations
- Design and manage platform, middleware, database, or backup architecture
- Lead system migration, upgrades, configuration, and installation
- Strategize and implement disaster recovery and backup solutions
- Troubleshoot and resolve performance issues with RCA and permanent fixes
- Develop shift rosters and maintain 24/7 service continuity
- Plan and implement automation and service improvement plans (SIPs)
- Provide detailed status reports to clients and internal leadership
👥 Team & Resource Management
- Forecast resource requirements and manage recruitment and onboarding
- Mentor and guide team members for performance improvement
- Promote diversity and inclusion in leadership roles
- Conduct regular appraisals and provide constructive feedback
- Lead employee engagement and satisfaction initiatives
📊 Performance Metrics
| Area | KPI Examples |
|---|---|
| Tower Operations | SLA adherence, risk mitigation, knowledge sharing, CSAT improvement |
| New Projects | On-time delivery, change management, zero formal escalations |
| Team Leadership | Retention rate, training completion, performance management, employee NPS |
✅ Desired Skills & Experience
- Strong expertise in managing platforms, middleware, databases, or backup systems
- Proven experience in architecture planning and disaster recovery
- Ability to lead cross-functional technical teams
- Strong communication and stakeholder management skills
- Experience in automation and service improvement strategies
- Familiarity with ITIL frameworks and service delivery best practices
🌟 Why Join Wipro?
- 💼 Leadership role in a global tech powerhouse
- 🌐 Opportunity to work on large-scale digital transformation projects
- 📚 Extensive internal learning and growth opportunities
- 🧘♀️ Culture of inclusivity, flexibility, and recognition
- 🛡️ Ethical and diverse workplace values
📥 Application & Support
- 🔗 Click Here to Apply
- 📧 Report suspicious activity: helpdesk.recruitment@wipro.com
- 🔒 Ethics/ombudsman support: ombuds.person@wipro.com
📜 Disclaimer
Job details are sourced from Wipro’s official careers page. For recruitment-related queries, contact Wipro directly. For content-related support, reach out to support@abhrosh.com.
